Terms of Service

Effective Date: June 23, 2025
Last Updated: June 23, 2025

Agreement to Terms

Welcome to WebGlam ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website at webglam.co.ke and all related services including web design, development, hosting, domain registration, and digital marketing solutions ("Services").

By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

Description of Services

Web Design and Development

• Custom website design and development
• E-commerce solutions and business websites
• Website redesign and maintenance services
• Mobile-responsive design implementation

Hosting and Domain Services

• Web hosting solutions and server management
• Domain registration and management
• Email hosting and related services
• SSL certificates and security services

Digital Marketing Services

• Search Engine Optimization (SEO)
• Pay-Per-Click (PPC) advertising management
• Digital marketing strategy and implementation
• Graphic design and logo creation

User Accounts and Registration

Account Creation

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

Account Security

• You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

Payment Terms and Billing

Service Fees

• Web design projects: Typically 50% upfront, 50% on completion
• Hosting services: Annual or monthly billing as agreed
• Domain registration: Annual fees paid in advance
• Marketing services: Monthly retainer or project-based fees

Payment Processing

• All payments must be made in Kenyan Shillings (KES) unless otherwise agreed
• We accept bank transfers, mobile money, and other approved payment methods
• Late payments may incur additional charges and service suspension
• Refunds are subject to our specific refund policy outlined in service agreements

Price Changes

• We reserve the right to modify our pricing with 30 days' written notice for ongoing services. New pricing will apply to renewals and new orders.

Intellectual Property Rights

Our Intellectual Property

• All content, features, and functionality of our website and Services, including but not limited to text, graphics, logos, and software, are owned by WebGlam and protected by copyright, trademark, and other intellectual property laws.

Client Content and Materials

• You retain ownership of content and materials you provide to us
• You grant us license to use your materials for project delivery
• You represent that you have rights to all materials provided
• We may showcase completed projects in our portfolio with your permission

Developed Websites and Code

• Upon full payment, you receive ownership of custom code developed specifically for your project
• You receive usage rights for third-party components and frameworks used
• We retain the right to use general techniques and know-how in future projects

Service Delivery and Timelines

Project Timelines

• Project scope and complexity
• Client responsiveness and material provision
• Technical requirements and third-party dependencies

Client Responsibilities

• Provide required materials and content promptly
• Respond to requests for feedback within agreed timeframes
• Make timely payments as outlined in service agreements
• Provide access to necessary accounts and systems

Changes and Revisions

• Minor revisions within project scope are included
• Major changes may require additional time and costs
• All change requests must be approved in writing
• Timeline adjustments will be communicated for approved changes

Hosting and Domain Services

Service Availability

• Scheduled maintenance and updates
• Technical issues beyond our control
• Third-party service provider limitations

Data Backup and Security

• We perform regular backups of hosted websites
• Clients are responsible for maintaining their own backup copies
• We implement security measures but cannot guarantee complete protection
• Clients must use strong passwords and secure access credentials

Domain Registration

• Domain registration is subject to registry policies and requirements
• We act as an intermediary for domain registration services
• Domain ownership details must be accurate and up-to-date
• Domain renewals are the client's responsibility with our assistance

Acceptable Use Policy

Prohibited Uses

• Illegal activities or content that violates Kenyan law
• Distributing malware, viruses, or harmful code
• Sending spam or unsolicited communications
• Infringing on intellectual property rights of others
• Adult content or materials inappropriate for general audiences
• Activities that may harm our infrastructure or other users

Content Standards

• Comply with applicable laws and regulations
• Respect third-party intellectual property rights
• Maintain professional and appropriate standards
• Not contain false or misleading information

Service Suspension and Termination

Suspension Rights

• Non-payment of fees
• Violation of these Terms or Acceptable Use Policy
• Technical issues requiring immediate attention
• Legal compliance requirements

Termination

• Clients may cancel with 30 days' written notice
• We may terminate for material breach with 14 days' notice
• Immediate termination may occur for severe violations

Effect of Termination

• All outstanding fees become immediately due
• Access to hosting services will be suspended
• Data backup and transfer assistance may be provided (fees may apply)
• Domain ownership transfers to client upon request

Limitation of Liability

Service Limitations

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Third-party service failures or interruptions
• Client's failure to backup data or maintain security

Force Majeure

• We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures of third-party services.

Indemnification

• Your use of our Services
• Violation of these Terms
• Infringement of third-party rights
• Content you provide or publish

Dispute Resolution

Governing Law

• These Terms are governed by the laws of Kenya. Any disputes will be resolved in the courts of Kenya.

Resolution Process

1. Direct communication with our support team
2. Mediation through mutually agreed mediator
3. Legal proceedings as a last resort

Modifications to Terms

• Email notifications to registered users
• Prominent website notices
• Updated "Last Updated" date

Continued use of Services after changes constitutes acceptance of new Terms.

Contact Information

For questions about these Terms or our Services, contact us:

• WebGlam Digital Services
• Email: [email protected]
• Website: https://webglam.co.ke
• Location: Nairobi, Kenya

For urgent matters, please include "Terms of Service" in your subject line.

These Terms of Service are designed to ensure fair and professional service delivery while protecting both parties' interests. We are committed to providing exceptional digital services across Kenya.