Privacy Policy

Effective Date: June 23, 2025
Last Updated: June 23, 2025

Introduction

WebGlam ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at webglam.co.ke or use our digital services including web design, development, hosting, and digital marketing solutions.

Information We Collect

Personal Information

  • Name and contact details (email address, phone number, physical address)
  • Business information (company name, industry, website requirements)
  • Payment information for our services
  • Communication records and project specifications
  • Login credentials for hosting and development services

Technical Information

  • IP address and device information
  • Browser type and version
  • Operating system details
  • Website usage patterns and analytics data
  • Cookies and similar tracking technologies

Project-Related Information

  • Content, images, and materials you provide for website creation
  • Domain registration details
  • Hosting service requirements and usage data
  • SEO and digital marketing campaign information

How We Use Your Information

Service Delivery

  • Providing web design, development, and hosting services
  • Managing domain registration and hosting accounts
  • Delivering digital marketing and SEO services
  • Processing payments and maintaining billing records

Communication

  • Responding to your inquiries and support requests
  • Sending project updates and service notifications
  • Providing technical support for our services
  • Marketing communications about our services (with your consent)

Business Operations

  • Improving our services and website functionality
  • Analyzing usage patterns to enhance user experience
  • Complying with legal obligations and industry standards
  • Protecting against fraud and ensuring security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

  • Payment processing and billing services
  • Web hosting infrastructure and domain registration
  • Email marketing platforms and communication tools
  • Analytics and performance monitoring services

Legal Requirements

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or investigate potential violations
  • Respond to emergency situations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

  • Secure data transmission using SSL/TLS encryption
  • Regular security assessments and updates
  • Access controls and authentication systems
  • Secure backup and disaster recovery procedures
  • Staff training on data protection best practices

Your Rights and Choices

Access and Portability

  • Request access to your personal information
  • Obtain a copy of your data in a portable format

Correction and Updates

  • Request correction of inaccurate or incomplete information
  • Update your contact details and preferences

Deletion and Restriction

  • Request deletion of your personal information (subject to legal requirements)
  • Request restriction of processing under certain circumstances

Objection and Withdrawal

  • Object to processing based on legitimate interests
  • Withdraw consent for marketing communications
  • Opt-out of non-essential cookies and tracking

Cookies and Tracking Technologies

  • Enhance website functionality and user experience
  • Analyze website traffic and usage patterns
  • Remember your preferences and settings
  • Provide personalized content and advertisements

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality.

Data Retention

  • Provide our services and maintain your accounts
  • Comply with legal obligations and industry standards
  • Resolve disputes and enforce our agreements
  • Fulfill legitimate business purposes

Website hosting and domain registration data may be retained longer due to technical and legal requirements.

International Data Transfers

WebGlam operates primarily in Kenya. If we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take appropriate steps to delete the information.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Updates to This Policy

  • Email notifications to registered users
  • Prominent notices on our website
  • Updates to the "Last Updated" date

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • WebGlam Digital Services
  • Email: [email protected]
  • Website: https://webglam.co.ke
  • Location: Nairobi, Kenya

For data protection inquiries, please include "Privacy Policy" in your subject line to ensure prompt attention to your request.

This Privacy Policy is designed to be transparent and comprehensive. We are committed to protecting your privacy while delivering exceptional digital services across Kenya.